OneForma by Centific


How to Resolve Payment Disputes

At OneForma, we understand that payment disputes can be concerning. Whether it’s an issue with payment amounts, payment methods, or processing errors, we’re here to help. This guide covers the detailed steps necessary to address various types of payment disputes you might encounter.

Addressing Payment Amount Discrepancies

If you notice any discrepancies in your payment amounts, please report the issue immediately by contacting OneForma support at [email protected]. We’ll forward your report to our specialized team of billing experts, who will conduct a thorough check to identify and fix any errors. While we aim to resolve every payment discrepancy as quickly as possible, we appreciate your patience during this process.

Resolving Payment Issues that Aren’t Related to Amounts

First things first, check if the problem is related to your payment method (e.g., Payoneer) or a processing error. Then reach out to [email protected] with a detailed description of the issue. We’ll then take the necessary steps to ensure your payment method is functioning correctly.

Responding to PO-Dispute Inquiries

For efficient assistance, please provide your dispute number and any supporting information to OneForma support at [email protected]. You can find your dispute number in your dispute confirmation message within your OneForma account. Our team will review your dispute and respond as quickly as possible.

Need More Help?

We at OneForma support are always happy to help. If you still have any comments, questions, or concerns, reach out to us and we’ll get back to you as soon as possible.