Curious what those payment emails from OneForma actually mean? We understand it helps to know what to expect in your inbox. Here’s a quick rundown of both notification types and what each one tells you.

What’s In A Payment Failed Email?

If a payment fails, OneForma sends you a payment failure notification email right away.

This email includes:

• The failed PO count.
• The failed amount.
• A support email address you can use if you have any issues or discrepancies.

If you receive this notification, head over to How to Resubmit a Failed Payment for the steps to get things back on track.

What’s In A Payment Success Email?

Once your payment is completed, OneForma sends you a payment success email to let you know everything went through.

This email includes:

• The payment amount and currency.
• The payment method used.
• The PO ID.
• A support email address you can use if you have any issues or discrepancies.

Need More Help?

If anything in your payment notification looks off, don’t worry, you’ve come to the right place. Reach out to OneForma Support, and we’ll get back to you as soon as possible.