If you’re encountering frustrating payment issues, then you’ve come to the right place. This guide will provide you with a step-by-step approach to troubleshoot a few payment problems you might encounter while working as a OneFormer. 

Possible Reasons For Payment Issues 

There are many reasons why you could be encountering payment issues, including if: 

• Your bank rejected or returned the payment. 
• The payments are unclaimed or pending in PayPal or Payoneer. 
• Your Tipalti account details are incomplete. 

To identify the cause, you’ll need to do a little troubleshooting. 

Troubleshooting 

The troubleshooting process involves taking a series of actions to help find out what the root cause of a payment issue may be. 

Step 1: Check Your Payment History. 

1. Click the drop-down next to your name and click View Profile.
2. Go to the Payment Settings section and scroll down to Payment History.
3. Take a moment to review your purchase orders (POs) and their payment statuses. If required, click View your Payments and go through all the POs.

Step 2: Check Your Profile For Missing Payment Information. 

Make sure you’ve successfully linked your preferred payment method in the Payment Settings section of your profile. If any PO lists the payment status as Missing Payment Information, you might need to resubmit your payment info. 

For more information, read How to Set Up Your Payment Information. 

Step 3: Make Sure You’re Submitting Your Invoices Correctly.

After the Purchase Orders (POs) complete internal approval, they become available in your PO List for invoicing. You can generate invoices directly from approved POs, and the system will automatically submit them for payment processing.

General Batch (USD / JPY / EUR)

There are 2 payment windows each month:

• Submit or confirm your payment request by the 1st → Get paid around the 10th.
• Submit or confirm your payment request by the 15th → Get paid around the 25th.

RMB Batch (RMB)

There is 1 payment window each month:

• Submit or confirm your payment request by the 10th → Get paid around the 20th.

Step 4: Check For Failed Payments. 

If any PO states that the payment failed, start by verifying the currency and details of your PO. That information should match the information of your preferred payment method. 

Contact your project manager directly to correct any discrepancies. 

Need More Help? 

OneForma Support is here to help! If this article hasn’t given you the answers you’re looking for, try reaching out to us here. We’ll get back to you as soon as possible.