Help Center

Why Was My Registration Suspended?  At OneForma, we’re committed to maintaining a safe and fair environment for all users. If your registration was blocked, it may be due to technical or behavioral patterns that don’t meet our current criteria.  This can… How To Contact OneForma Support Every now and then, you might have questions about something or otherwise need help from OneForma support. Knowing the right way to reach out can help you ensure a smoother and more efficient resolution.… How To Resolve Over-The-Phone (OTP) Verification Issues  Are you having difficulty with OneForma’s over-the-phone (OTP) verification system? If so, you’ve come to the right place. This guide is here to help you troubleshoot common OTP issues, ensuring a smooth and secure… Having Trouble Logging In? Having trouble logging in? Don’t worry. If you’re facing difficulties logging into your OneForma account, like the “your username or password is incorrect” error, then you’ve come to the right place. Verify Your Email… What To Do If You Still Haven’t Been Paid If you have questions regarding outstanding payments for projects you've worked on, we're here to help. But first, we’ll need you to reach out to Payment Support form with the following information: What project… I Need Help Understanding Payment Dates Here's what you need to know about getting paid: When Do You Get Paid? All OneFormers get paid between the 10th and 20th day of each month. So, keep an eye on your preferred… How To Troubleshoot Payment Issues Having trouble receiving your payment? Let's figure out what might be going wrong and how to fix it. Common Issues Inactive Payoneer Account If your Payoneer account isn't active, we can't send money to… How To Resolve Payment Disputes (Legacy Projects) At OneForma, we understand that payment disputes can be concerning. Whether it’s an issue with payment amounts, payment methods, or processing errors, we’re here to help. This guide covers the detailed steps necessary to… My Account Has Been Flagged For Suspicious Behavior. What Do I Do? Steps To Follow If you’ve received the suspicious activity pop-up, please follow these steps:  Make sure you’re using your own personal devices to access your account.  Don’t share your internet connection or devices with… I’ve Been Approved For A Project, But No One Has Contacted Me Being approved for a project on OneForma is an exciting step, but sometimes there might be a delay in communication from the project team. This article will guide you through the process of what… I Can’t Find Jobs I’ve Applied To Are you having trouble finding a project that you’ve already applied to? Don’t worry, this guide will help you locate it. Finding Your Applied-To Projects To view the projects you’ve already applied to, simply… I Have A Question About A Specific Project Have questions about a specific project you’re involved in? Here’s how you can get the answers you need. Contacting Your Project Manager Every project has a dedicated Project Manager. They’ll be your go-to person… How To Troubleshoot Project Audio Issues Audio is an important part of communication. So, it can be quite frustrating when it doesn’t work. Here are a few steps you can take to resolve common audio playback problems. Initial Steps To… What To Do If It It’s Been A While And Your Application Is Still Pending If you’re wondering why your application still hasn’t been resolved, then you’ve come to the right place. This guide will give you insight into how the application review process works here at OneForma. The… What If I Haven’t Received Training On My Approved Project? At OneForma, we offer all of our OneFormers the necessary training you’ll need to do the best work you can do. Sometimes, unfortunately, things can get in the way. But don’t worry, this guide… How To Navigate Picture Submission Delays Sometimes, pictures you submit to your OneForma projects can remain pending for quite some time. This guide will explain why that is and what you can do about it. The Review Process At OneForma,… I’m Having Issues Accessing Web Apps And Desk The web apps in My Desk are crucial to a wide variety of OneForma projects, especially those related to data collection. If you’re having trouble accessing the web apps you need, here’s what you… How To Understand Picture Rejection Due To Full Categories Have you ever uploaded pictures for a project only to find they’ve been rejected because the category was full, even though it didn’t appear full at the time of upload? This can be a… What To Do About Sudden Application Rejections Have you ever been approved for a project and then found your application suddenly rejected? It can be seriously frustrating. Let’s explore what happens after your application is accepted and what can cause it… I Have A UHRS-Specific Question The longer you work as part of the OneForma community, the more likely you are to encounter the Universal Human Relevance System (UHRS). This page will tell you everything you need to know in… I Haven’t Received A Response From My Support Request Waiting for a response from support can sometimes be a test of patience, especially when you’re eager for a resolution. Understanding the typical response times and the right steps to take if you experience…