If you’ve received the suspicious activity pop-up, please follow these steps: 

1. Make sure you’re using your own personal devices to access your account. 
2. Don’t share your internet connection or devices with more than one other user on OneForma. 
3. Avoid using public and corporate networks. 
4. Disable VPN, proxy or any other anonymizing software/service that may be active on your device. 
5. If you are an iOS or macOS user, make sure that the iCloud Private Relay setting is turned off. 

 

If you’ve checked all the above, and are still experiencing the same issue, then one of the following may be true: 

You Have Multiple Accounts 

OneForma policy forbids having more than one account. If you were caught using multiple accounts, they may have been disabled, meaning you will no longer be able to access OneForma. 

Your internet connection has been identified as high-risk 

• Ensure your internet connection is stable 
• If possible, try switching to a different network to see if the issue persists 
• Restart your router 
• Contact your Internet Service Provider (ISP) and inquire about any potential issues or restrictions on your connection 

Need More Help? 

We at OneForma support are always happy to help. If you still have any comments, questions, or concerns, reach out to us at [email protected] and we’ll get back to you as soon as possible.