Here’s what you need to know about getting paid: 

When Do You Get Paid?

Your payment date depends on the payment batch and when your payment request is submitted or confirmed.

General Batch (USD / JPY / EUR)

There are 2 payment windows each month:

• Submit or confirm your payment request by the 1st → Get paid around the 10th.
• Submit or confirm your payment request by the 15th → Get paid around the 25th.

RMB Batch (RMB)

There is 1 payment window each month:

• Submit or confirm your payment request by the 10th → Get paid around the 20th.

What Do You Need To Do To Get Paid?

• Make sure you have configured and selected the appropriate payment method in your OneForma account.
• To receive your payment on time, submit or confirm your payment request before the applicable deadline for your payment batch.
• If you’re receiving RMB payments, you’ll also need to provide a valid VAT invoice (for invoice amount >1000 RMB) before your payment can be processed.

What If Your Payment Request Is Disputed Or Fails?

If there’s an issue with your payment request, here’s what to do:

• If you have any questions about a PO, click Dispute and provide the reason. The PO creator will be notified to review and update it. Once updated, it will be sent back to you.
  
• If the invoice for a payment request fails, you can view the reason, make the necessary corrections, and click Resubmit to initiate payment again.
  

What If You Get Paid Late?

Payments are usually made around the scheduled payment dates, but occasional delays can happen.

If you haven’t received your payment a few days after your scheduled payment date, please contact the OneForma Payment Support team so we can help investigate. Please contact us at Payment Support form. We’ll get back to you as soon as possible.

Need More Help? 

OneForma Support is here to help! If this article hasn’t given you the answers you’re looking for, try reaching out to us here. We’ll get back to you as soon as possible.