Understanding when to invoice and how to troubleshoot payment information errors is crucial for ensuring smooth transactions. This guide answers common questions about invoicing and resolving payment errors. 

“When Should I Invoice?” 

An automatic notification will be sent to you at the end of the month, indicating that it’s time to submit your invoice. Keep an eye on your inbox and spam folder for this notification to avoid delays. 

You have a 72-hour window to submit your invoice after receiving the notification. Ensure that your invoice is accurate and submitted within the given time frame to prevent payment delays. 

“What If My Payment Info Is Missing?” 

If you’ve already added your payment information but still receive notifications about missing payment details, there could be an issue requiring manual assistance. 

Contact the OneForma Support team at [CONTACT] for help. Make sure to include relevant details, such as your account ID, and briefly describe the error message received so that support can resolve it efficiently. 

Tips for Successful Invoicing and Payment 

• Check Payment Info Regularly: Before the invoicing period, ensure that your payment information is accurate and up to date. 

• Stay Connected: Regularly check your email, including spam or junk folders, for any notifications related to invoicing. 

Wrap-Up 

Invoicing on time and resolving any issues promptly are essential for seamless payments. By following these guidelines and working closely with support when needed, you can ensure a smooth and efficient invoicing process. 

Need More Help? 

OneForma Support is here to help! If this article hasn’t given you the answers you’re looking for, try reaching out to us here. We’ll get back to you as soon as possible.