OneForma by Centific


How To Troubleshoot Project Audio Issues

Audio is an important part of communication. So, it can be quite frustrating when it doesn’t work. Here are a few steps you can take to resolve common audio playback problems.

Initial Steps for Audio Troubleshooting

Have Patience with Loading Times: Audio files, especially large ones, can take quite a bit of time to load fully, depending on your Internet speed.Wait for about 5 to 10 minutes to allow the audio to load completely.

Refresh the Page: If the audio doesn’t load after 10 minutes, try refreshing the page. A simple refresh can resolve many kinds of minor glitches and loading issues.

Further Action if Issues Persist

Contact Your Project Manager: If the audio still isn’t working after refreshing, it’s time to reach out for help. Contact your Project Manager immediately to report the issue. You can find their contact information in the project’s welcome email.

Provide Detailed Information: When contacting your Project Manager, include as much detail as possible. If applicable, attach screenshots that clearly show the issue you’re experiencing.

Need More Help?

We at OneForma support are always happy to help. If you still have any comments, questions, or concerns, reach out to us through our Contact Us page and we’ll get back to you as soon as possible.