OneForma by Centific


How to Resolve Over-the-Phone (OTP) Verification Issues 

Are you having difficulty with OneForma’s over-the-phone (OTP) verification system? If so, you’ve come to the right place. This guide is here to help you troubleshoot common OTP issues, ensuring a smooth and secure verification process. 

Receiving Error Messages During OTP Verification 

Capture a screenshot of the error and email it to [Email], along with your complete phone number (including country and area codes). This information is crucial for us to diagnose and address the problem quickly. 

All Login Attempts Have Been Used Without Successful Verification 

If you’ve used up all of your attempts, don’t worry. We can help. Contact us to have your login attempts restored. Once that’s done, you can try verifying again. Remember, following the instructions accurately is key to a successful OTP verification. 

Manual Verification Is Not Reflecting in Your Account 

If OneForma support has already manually verified your phone number but that change isn’t reflected in your account, try logging out and back in. Sometimes, that’s all it takes to cause the verification status to display correctly. 

Need More Help? 

We at OneForma support are always happy to help. If you still have any comments, questions, or concerns, reach out to us via our Contact Us page and we’ll get back to you as soon as possible.