I Haven’t Received a Response From My Support Request

Waiting for a response from support can sometimes be a test of patience, especially when you’re eager for a resolution. Understanding the typical response times and the right steps to take if you experience a delay is an essential part of the support experience.

Typical Response Times

At OneForma, we receive a high volume of inquires every day. Our dedicated support team works hard to address each message, but the sheer number of them causes some delays. The average response time is about two or three business days and can vary depending on the complexity of the issue or the current volume of incoming messages.

What to Do If You Haven’t Received a Response After Five Days

1. Send a Follow-Up Message: We understand that delays can be frustrating. Please send a follow-up message to [email protected] to request an update.
2. Include Previous Correspondence: When sending your follow-up message, it’s helpful to include any previous correspondence or reference numbers. This helps us to quickly locate your original message and read up on the context.

Supporting a Prompt Resolution

Our team is committed to providing timely and effective support experiences. By following these steps, you can help us expedite the resolution process and ensure that your concerts are addressed as quickly as possible.