How to Resolve Login Issues for Your OneForma Account
Table of Contents:
Encountering login issues with your OneForma account can be frustrating, but OneForma Support is here to help! On the bright side, the most common account access issues have straightforward solutions. This guide addresses a few common login problems and provides practical steps to resolve them.
My Credentials Don’t Work
Start by double-checking that you’re using the correct login credentials. If that doesn’t help, try logging in with the primary email address and password tied to your account. If you’ve forgotten your password, click the Forgot Password? link on the login page to request a password reset.
Currently, all notifications are sent only to your primary email address. Future updates will allow notification customization per project, but this feature is not yet implemented.
I Don’t Know My OneForma Account
Start by trying to reset your password using the Forgot Password? link on the login page.
If that doesn’t help, contact OneForma Support to request your registered ID number and email address.
I Can’t Login with My Email Address
OneForma can only be accessed through the primary email tied to your OneForma profile. Try logging in using that email address instead. If that doesn’t work, try resetting your password using the Forgot Password? link on the login page.
Note: You cannot update your primary email. For that, contact OneForma Support to request your registered ID number and email address.
The Platform Says I Have 2 Profiles
If you receive this error code, then it appears that two profiles are associated with your OneForma account. Try logging into your account using the primary email address. If that doesn’t work, try resetting your password using the Forgot Password? link on the login page.
Note: You cannot update your primary email. For that, contact OneForma Support to request your registered ID number and email address.
Wrap-Up
By following the steps outlined above, you can resolve most login-related issues with your OneForma account.
Need More Help?
OneForma Support is here to help! If this article hasn’t given you the answers you’re looking for, try reaching out to us here. We’ll get back to you as soon as possible.