What to Do When Your Account Is Flagged for Suspicious Behavior

There are a few reasons why your account may have been flagged for suspicious behavior. Sometimes, however, our team will have already investigated the suspicious activity and manually corrected the issue.

Try These Steps

1. Log out. 
2. Clear your browser cache. 
3. Log back in and see if the issue persists. 

If that doesn’t fix the issue, then review the potential causes below.

What May Get Your Account Flagged

You Have Multiple Accounts 

OneForma policy forbids having more than one account. If you were caught using multiple accounts, they may have been disabled, meaning you will no longer be able to access OneForma. 

We Detected Your Use of a VPN 

Using a VPN to pretend to be somewhere you’re not is strictly forbidden. If you were caught using one, your account may have been disabled, meaning you will no longer be able to access OneForma. 

You Have Multiple Accounts and Are Using a VPN 

If you were caught both using multiple accounts and using a VPN, your may have been disabled, meaning you will no longer be able to access OneForma. This is fraud and you will be banned from accessing OneForma. 

You Were Using an Active Proxy or Bots 

Our system incorporates advanced cybersecurity technology and is capable of detecting when you use an active proxy or bots. Both practices are strictly forbidden. If you were caught using either, your account may have been disabled, meaning you will no longer be able to access OneForma.

Need More Help? 

OneForma Support is here to help! If this article hasn’t given you the answers you’re looking for, try reaching out to us here. We’ll get back to you as soon as possible.