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How to set up and troubleshoot Multi-Factor Authentication (MFA) on OneForma

Table of Contents:

What is MFA? How to set up MFA  Common issues and how to fix them When to Contact Support 

Multi-Factor Authentication (MFA) is an extra layer of security that helps protect your account from unauthorized access. Starting soon, MFA will be mandatory for all OneForma users. This guide will walk you through the process of setting up MFA and provide solutions for common issues you may encounter along the way. 

What is MFA? 

 MFA requires you to verify your identity through two steps:  

  1. Your password (something you know). 
  2. A code sent to your mobile device or generated by an authentication app (something you have). 

This ensures that even if your password is compromised, your account stays secure. 

How to set up MFA  

For most of our users, MFA is a mandatory step at sign up. However, if you haven’t been prompted to yet, you may follow these steps to enable MFA on your OneForma account:  

  1. Log in to your OneForma account.
  2. Go to Account Settings > Navigate to the “Security” section.
  3. Enable MFA > Click on the “Enable MFA” button.
  4. Choose your MFA method > Use an authentication app like Google Authenticator or Authy. You can also opt to receive codes via SMS if preferred 
  5. Save your recovery key > Once prompted, note down your recovery key and store it securely. This key is essential if you lose access to your MFA device. You can also find it later in the Security tab of “My Profile.”  
  6. Complete the setup > Verify the setup by entering the code sent to your selected device. 

Common issues and how to fix them 

1. I don’t know what MFA is. 

MFA is a security measure that requires a second layer of verification, usually via an app installed on your owned mobile device. If you’ve never set it up, follow the steps above. 

2. I didn’t save my recovery key.

Your recovery key was provided when you enabled MFA and is also available in the Security tab of “My Profile.” If you didn’t note it down, contact support at [email protected]. 

When to Contact Support 

If you experience any of the following issues, reach out to our support team: 

  • You lost access to your recovery key. 
  • You’re locked out of your account. 
  • You’re unable to receive verification codes. 

By enabling MFA, you’re taking an important step toward securing your account. If you have any questions, don’t hesitate to reach out!