How to Complete Your Identity Verification (KYC) on OneForma (Steps & FAQs) | OneForma
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How to Complete Your Identity Verification (KYC) on OneForma (Steps & FAQs)

Table of Contents:

What is KYC (Know Your Customer)?Need help completing your Identity verification on OneForma?Have questions about Identity Verification?Verify Government Issued IDVerify via Live SelfieComplete Identity VerificationIs Identity Verification mandatory to apply for jobs?What documents are accepted for Identity verification?What should I do if my Identity Verification failed?What should I do if my Identity Verification is rejected?How do I update my first and last name on OneForma to match my ID?What happens if I don’t complete Identity Verification?How long does Identity Verification take?Is my personal information safe during Identity Verification?

Applying for jobs that require identity verification? Don’t worry — completing your Identity Verification or KYC (Know Your Customer) on OneForma is quick and easy! Some jobs need this step to keep our platform safe and ensure every applicant is properly verified. You’ll just need to upload a few valid documents through our secure verification partner, Persona.

This guide will walk you through everything you need to know — why identity is required, what documents you’ll need, and how to complete the verification smoothly so you can start applying to eligible jobs without any hassle.

What is KYC (Know Your Customer)?

KYC stands for Know Your Customer, a standard verification process that adds an extra layer of safety to the platform by confirming your identity before you access certain services or apply for specific jobs. It ensures that the person creating the account, or applying for the project, is really you.

Think of it like showing your ID at the entrance of a secure building: it’s a quick check that helps prevent fraud, identity misuse, and other risks, keeping both you and the platform protected.

Need help completing your Identity verification on OneForma?

Some jobs may require you to complete a mandatory identity verification. In such cases, you will be required to provide the following:

  • A government-issued ID
  • Selfie verification
  • Proof of address

Verify Government Issued ID

  1. Click Proceed.
  2. To verify yourself, choose from the following options:
    • If you have already saved your ID with Persona, click I Saved My ID with Persona. You will be redirected to Persona’s website, where you must click Share Reusable Persona.
    • If you have not saved your ID, click Begin Verifying.
  3. Select the country that issued your government ID from the drop-down list.
  4. For your selected country, choose the type of government ID you want to use for verification.
  5. Take a clear picture of the identity document using your PC/Laptop camera. Click Camera icon to proceed.
  6. Click Take Photo, then either:
    • Click Use This Photo to proceed.
    • If the image isn’t captured properly, click Retake Photo to capture the image again.
      Note: You can also continue with identity verification on a different device. Use a smartphone with good camera capabilities for better images and to quicken the verification process.
    • Click Continue on Another Device.
    • Scan the displayed QR code or click Send Email.
    • Enter your email address and click Send Secure Link.
    • Click the link from your other device and take a clear picture of the ID document.

Verify via Live Selfie

If your ID document passes verification, the next step is Selfie Verification.

  1. Click Get Started to proceed.
  2. Follow the on-screen prompts to provide your face profile.
  3. After successful verification, an Identity Verification Success message appears.
  4. Click Done to complete the process.

Complete Identity Verification

Click Apply to this Job to proceed with the job application process.
Note:

  • If you have completed Identity Verification once, you do not need to do it again for another job that requires it.
  • If you fail the Identity Verification, you cannot proceed with the job application.
  • You can check the status of your Identity Verification in your profile. Click View Profile and check the Identity field to see your Identity Verification status.

Have questions about Identity Verification?

Is Identity Verification mandatory to apply for jobs?

Yes, it is for some jobs. Some OneForma jobs require you to complete your Identity Verification before you can apply. If your Identity Verification isn’t done, you won’t be able to submit your application for those jobs.

What documents are accepted for Identity verification?

You’ll need to upload clear, valid documents to confirm your identity. This includes government-issued IDs like:

  • Your passport
  • National ID card
  • Driver’s license

The exact documents may vary depending on the country you select, but don’t worry — you’ll see the specific requirements when you start your Identity Verification.

What should I do if my Identity Verification failed?

If your Identity Verification fails, it’s usually due to one of these issues:

  • Blurry, unclear, or low-resolution images
  • Expired or damaged documents
  • Incomplete or cropped document uploads
  • Wrong document images uploaded against the selected document type

Make sure all the above are correct and click Retry. You can also click Continue on Other Device, with a better camera resolution. Scan the displayed QR code or click Send Email. Enter your email address and click Send Secure Link. Click the link from your other device and take a clear picture of the ID document.

What should I do if my Identity Verification is rejected?

If your Identity Verification is rejected, it’s usually due to one of these issues:

  • The ID looks fraudulent or cannot be verified
  • The details on your ID don’t match the information on your OneForma account
  • There were multiple failed verification attempts

If this happens, you won’t be able to try the Identity Verification process again or apply for jobs that require it. The best next step is to reach out to [email protected], and they’ll guide you on what to do.

How do I update my first and last name on OneForma to match my ID?

If the name on your OneForma profile doesn’t match the name on your ID, just reach out to [email protected]. They’ll help you update your details, so your profile matches your official documents before you complete your Identity Verification.

What happens if I don’t complete Identity Verification?

If you skip the Identity Verification process, you won’t be able to apply for projects that require it. These jobs are only open to verified users, so completing your Identity Verification is an important step to stay eligible and access those opportunities on OneForma.

How long does Identity Verification take?

Identity Verification usually takes just a few minutes. Once you submit your documents, you’ll get an approval or a rejection almost immediately, so you can move forward without waiting.

Is my personal information safe during Identity Verification?

Yes — your information is safe. All the documents and details you upload are protected and handled securely. They’re only used for verifying your identity and meeting platform requirements, and nothing else.